Questions caught. Answers deployed.

Live customer service is available daily from 8:30 AM to 8:30 PM Eastern. You can still book online or send a message outside those hours, and the Rescue Team will respond when customer service is back on duty.

Choose your service details, confirm your service area, select an available time, and pay the required booking amount through Stripe. Directly bookable Standard Cleaning, Oops Reset, Commercial Cleaning, and Grime Drop missions become confirmed appointments after successful payment. Manual-approval and extended coastal locations receive a personal availability review.

After your appointment date and time are confirmed, you will receive an invoice requiring a $50 nonrefundable deposit to secure the appointment. The remaining balance is invoiced immediately after the cleaning is completed and charged to the card on file.

Absolutely. Tipping is always optional and always appreciated. You may add a tip to your final invoice or tip with cash, Cash App, or PayPal.

Standard cleaning covers the everyday rescue lineup: kitchen surfaces, bathrooms, dusting, floors, general tidying, and trash. Final priorities are confirmed before the mission.

The Oops Reset is a detailed deep clean for buildup, neglected areas, move related cleaning, or spaces that need more than the standard mission. It usually takes six hours or more and requires a consultation.

No. Absolutely not. Mess is the reason we have a business, not a reason to embarrass anyone.

Grime Drop is a permanent $60 service for qualifying addresses in its existing limited service area. It provides two hours of detailed cleaning in two eligible rooms of your choice. Kitchens are excluded. It is not a full-home cleaning, Standard Cleaning replacement, or full Oops Reset, and appointments are subject to availability.

Eligible first-time clients can book a Standard Cleaning for $95 paid in full. Regular Standard Cleaning starts at $90 for a studio with one bathroom, then adjusts for additional bedrooms, bathrooms, and selected extras.

No. OOPS BRANDS brings the cleaning supplies needed for your appointment. During intake, please share any allergies, sensitivities, pet concerns, or specific product preferences so Shawn can prepare everything beforehand.

Shawn will contact you before the appointment for an intake consultation to confirm the service, priorities, date, access details, expectations, and whether you want recurring cleaning. You will receive reminders 48 hours before, 24 hours before, and again on appointment day. Shawn will call about two hours before the appointment and send a message when she is approximately 15 minutes away. When she arrives, you will give her a quick tour and confirm the rooms and priorities before the cleaning begins.

Please contact OOPS BRANDS at least 36 hours before your appointment if you need to reschedule or cancel. Changes made with less than 36 hours notice may be charged 50 percent of the scheduled appointment price.

No. After the arrival walkthrough and final confirmation, you may leave and continue your day. Please provide any necessary keys, entry codes, alarm instructions, or access details during intake or the walkthrough. A clear, interruption free workspace is preferred whenever possible.

Yes. Photos can help estimate condition, priorities, timing, and whether a consultation is needed.

Yes. Small offices begin at $90 during the introductory period. Larger or recurring commercial work receives a custom plan.